City’s Pothole Repair Program, managed by the Transportation
& Capital Improvements Department, (TCI) has gone through
many changes over the last couple of years that has led to
improvements in customer service, increased productivity, and
reduced operational costs. While we are still working to drive
process changes and refinements, the changes made to date are
Fiscal Year 2017 (October 1, 2016 to September 30, 2017),
our Pothole Patrol crews repaired over 75,000 potholes, a 155%
increase from 2015! However, of the 75,000 potholes reported in
Fiscal Year 2017, only 15 percent were actually reported by
We are ready to serve you fast and efficiently,
but we need your help! You drive, walk and ride on our streets each day.
Help us keep our roadways free of potholes; report them to 311
as soon as you find them! The more potholes you report, the more
potholes we can repair.
Pothole Patrol Survey Results
continue improvements to the Pothole Repair Program and as part
of the Pothole Patrol educational campaign, a bilingual
pre-survey intended to measure residents' knowledge of the
pothole repair service was administered. A total of 4,687 survey
responses were collected from March 6th through April 6th at
various outreach events, social media, news media, and
average, TCI’s Pothole Patrol crews repair approximately 5,000
potholes each month. However, during the month of April
crews staged a Pothole Blitz and set a goal of repairing 7,500
potholes - a 50% increase over the monthly average. The Pothole
Patrol not only met their goal, they crushed it. They
repaired 11,921 potholes in 20 workdays in April.
a record number of repairs for TCI. The Pothole Blitz was
conducted in April, to proactively address the usual increase in
potholes caused by late winter and early spring rains that
contribute to asphalt breakdown.
prepare for the blitz, staff utilized historical 311 data to
identify known, high-distress areas throughout the city. The two
highest-distress neighborhoods in each council district were
selected to be proactively canvased by Field Investigators who
identified more than 1,000 locations in need of repair across the
Patrol crews increased days worked from a four-day work week to a
five-day work week, Monday through Friday ten (10) hours per day.
Pothole Patrol crews were assigned two to three districts per
week, with a focus on the neighborhoods pre-canvased by Field
Investigators. Additionally, TCI worked with council district
offices to coordinate efforts.