Saturday, October 1, 2016

Development Services Department Update Septemeber 2016

  Partnering with the community to build and maintain a safer San Antonio      │  September 2016

Development Services Department

Roderick J. Sanchez
AICP, CBO-Director

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Grow Over Graffiti
Learn how to discourage graffiti vandalism. 

- Nov. 11 - 
Veterans Day

- Nov. 24 & 25 - 
Thanksgiving Break

- Dec. 26 to 30 - 
Winter Break

Development &
 Services Center

Main Address:
1901 S. Alamo San Antonio, TX 78204

Office Hours: 
7:45 a.m.-4:30 p.m.
Monday - Friday

Mailing Address:
PO Box 839966
San Antonio, TX 78283

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Adopted FY 2017 Budget
On Sept. 15, 2016, City Council adopted the FY 2017 City of San Antonio Budget. As such, the FY 2017 budget goes into effect on Oct. 1. 

Development Services was approved for 18 new positions, of which several are now posted. In addition, some current fees will increase, while new fees are introduced. 

For more information regarding the Adopted FY 2017 DSD Budget, visit the Latest News on our home page, or call us at 207.1111.

BuildSA Brief

The BuildSA Team continues to work hard as they test and assess Land Development's business processes and services and gather requirements for Plan Review and Inspection Services. 
BuildSA testing taking place in the new training lab
As the team prepares for the next phase, they their dedication and enthusiasm to ensure the system will work as designed.

As more information is available, we will pass it on. In the meantime, be sure to check out the BuildSA web site

For comments or suggestions about BuildSA, please contact the BuildSAOCMTeam.  

Performance Measures - FY 2016

Performance Measures

The complete Performance Measures Report is available online

Permit Activity    


Information Bulletins and Other Resources

The Information Bulletins (IB) provided below include noteworthy changes; please review the items to ensure you have the latest information available:  

IB 172 was revised to clarify the requirements for residential and commercial foundations repair and/or replacement permits.

The purpose of this IB 225 is to clarify how DSD defines, interprets, permits and inspects dwelling units.
IB 126 - Certificate of Occupancy - Commercial Construction Application, posted 9/6/16
IB 126 was revised to help guide customers through the process of obtaining a certificate of occupancy (CofO) for commercial construction or temporary certificate of occupancy for commercial construction. 

For a complete list of resources, visit the sites shared below:    

The DSD Resources web site also offers more information, including Document Search, Forms and Applications, and Latest News.

SABCA Training Oct. 6 & 7

Development Services is hosting the San Antonio Building Codes Academy (SABCA) Fall 2016 session Oct. 6 and 7. This session will address the necessary soft skills for success as an inspector including those non-technical traits and behaviors that enhance an inspector's ability to interact with others and to carry out their job duties effectively. 

Steve Van Note, Managing Director of Product Development for the International Code Council (ICC), will present the training.

Training will be held at the Henry B. Gonzalez Convention Center, Room 008, River Level, from 8 a.m. to 4:30 p.m. each day.

If you plan to attend, be sure to get your supervisor's approval and submit your RSVP

For more information, contact Charlotte Barrett, DSD Trainer. 

Kudos to our Customer Service Graduates
New DSD Call Center Graduates - Welcome to the team!!

Congratulations to our newest Call Center Customer Service Graduates!

Evelyn Antu, Monica Guillermo, and Ted Garcia joined the Development Services Department earlier this year as new Call Center Representatives. They are the first group of employees to complete the Call Center New Employee Training Class, which ran from June 27 to Sept. 15.

The 12-week course included the following classes:
  • Providing Legendary Customer Service
  • Product Knowledge
  • Departmental Knowledge
  • Utilizing our Resources
  • Web Navigation
  • How to Handle Irate Customers
"We are excited to have Monica, Evelyn, and Ted on our team, and thrilled to offer our new customer service training," said Rachel Young, Sr. Development Services Specialist. "We know they will be very successful in their jobs and put their customer service skills to good use."

City News

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Your San Antonio experience
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Other Department News
 - Customer Comments, New Hires, Recognition, etc.  
Here's what you said about us...
Adriana Goetz, Tree Preservation and Landscape Inspector, Engineering and Tree Preservation, Land Development
Adriana Goetz with Tree and Landscape is very intelligent, and a helpful person that gave her time and knowledge to show us how landscaping should be done by the rules and regulations of the City of San Antonio. We are very thankful and grateful for her services.

Andrew Espinoza, Development Services Manager, Plan Review, Ray Herrera, Sr. Building Inspector, Field Services and David Rohde, Plumbing Inspections Supervisor,
Field Services
These gentlemen exhibited a professional and courteous attitude. Their knowledge of the code is evident, and their judgement is excellent as well. They demonstrated a willingness to go the extra mile in the service they provided and all actions were within the confines of the code. It is refreshing and comforting to be able to receive information that will help me comply with all requirements. These gentlemen know how to interpret the code, thereby making the difference in people's situations that could mean succeeding or failing at the project at hand. COSA should hire more people like these gentlemen. Thank you very much.

Juanita Romero, Planner, and Rick Carrizales, Sr. Planner, Land Entitlements,
Land Development
Juanita and Rick were very helpful in assisting us to get our plat approved before the deadline. Very appreciative of their effort and hard work.

Nicolas Lopez, Code Enforcement Investigator,Code Enforcement, Field Services
Officer Nicolas Lopez was very professional, thoroughly explained and addressed all of my questions and concerns, and with what he was not completely sure of, he took the time to walk me to the department that would help me accomplish the task that was set before me. In my opinion Officer Lopez is definitely an asset to DSD, as I witnessed his knowledge and professionalism first hand.
Amanda Balderas, Development Services Rep, Customer Advocate, Plan Review
Miss Balderas was extremely helpful and courteous. She was always smiling and very helpful. I really appreciate her great attitude. Not being familiar with the building department in San Antonio, she took the time to thoroughly explain. She is a great asset. 
Amin Tohmaz, Development Services Engineer, Plan Review
I wanted to send a follow-up email to say thank you to Amin Tohmaz! The team that you assembled for our PPR was clearly an "A" team! I feel certain that we are going to have a smooth experience under your leadership.  




Congratulations to our DSD employees who received the following certifications: 

Job Opportunities

Development Services is recruiting for the following positions; apply on-line at:  jobs.

For comments or suggestions regarding the Development Services Newsletter, contact Kathy Quinones.

City of San Antonio, Development Services, 1901 S. Alamo, San Antonio, TX 78204

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